December 8, 2008
Guy Kawasaki has created a revealing photo essay documenting his tour of Zappos.com’s Las Vegas headquarters. The phenomenally successful online shoe retailer is probably best known for it’s over-the-top cheerful and helpful customer service. It seems that one way it achieves this upbeat customer satisfaction obsession is by keeping it’s employees comfortable and happy - really happy. From the looks of Guy’s pictures, Zappos looks like an office playground the likes of which the world hasn’t seen since the first dot-com bubble.